We understand that shopping online can be difficult - so please note our customer service team are here to assist you should your items not work out. We currently do not offer exchanges. Instead, we encourage you to place a new order for your desired item and then return the original item for a refund (if eligible). For all returns enquiries, please visit our FAQ page or reach out via our live chat or email; firstname.lastname@example.org.
Extended Returns Policy
We have extended our returns policy over the Christmas period. For all orders placed in the month of December, returns will be accepted up until Monday 15th of January.
Full priced items
Items purchased on sale including styles marked down during a flash sale
How To Return
If your return meets our conditions outlined below, please follow the below steps to lodge your return:
- Access our returns app here.
- Follow the steps outlined within the app.
- Fill in and include your returns form, if you do not have this, please include your name and order number.
- Once your return has been received at our Sydney warehouse, our returns team will process it within 3-5 business days. You will receive an email notification once your return has been processed.
Returns Terms & Conditions
- The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and will be returned back to the customer.
Swimwear must be returned in original condition with the hygiene sticker and tags still attached.
We are unable to accept returns on earrings due to hygiene reasons.
Returns are to be sent within 14 days of delivery
POSSE cannot be held liable for the loss of garments being returned. We recommend sending your item/s back using a prepaid service that offers tracking.
Please submit your return within 14 days of receiving your order to notify us of your return.
Your return can be sent via a courier of your choice and this method does not need to be express. We recommend using a service that is trackable.
If the value of your order being returned exceeds $1,000 AUD, you will be charged import duties & taxes. This amount will be deducted from your refund.
Faulty or Incorrect Items
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch.
In the unlikely case that you do receive a faulty, damaged or incorrect item, please contact our customer care department as soon as possible via email: email@example.com. Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.