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RETURNS & EXCHANGES

Returns update: Black Friday Sales

All items purchased during our Black Friday promotions are eligible for a return as long as they meet our T&C's outlined below. Items discounted over 50% are only eligible for a credit note.


Christmas Shipping Cut-off Dates

To ensure your Posse pieces arrive in time for Christmas, please place your order on or before Thursday 16th December.

Extended Returns

We have extended our returns policy over the Christmas period. For all orders placed during the month of December, returns will be accepted up until Monday 31st January, 2022.


Full priced items - eligible for a full refund or online store credit*

(Includes items purchased using the LOCKDOWNLOVE code)

Items purchased during a sale or promotion - all sale items are final sale, this includes items purchased during a promotional period.

These pieces are not eligible for a return (refund or online store credit).


We understand that shopping online can be difficult - so please note our customer service team are here to assist you should your items not work out.

We currently do not offer exchanges. Instead, we encourage you to place a new order for your desired item and then return the original item for a refund (if eligible).

For all returns enquiries, please visit our FAQ page or reach out via our live chat or email; returns@theposse.com.au.

Returns -  terms & conditions

  • All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and will be returned back to the customer.
  • Swimwear must be returned in original condition with the hygiene sticker and tags still attached.
  • We are unable to accept returns on earrings due to hygiene reasons.
  • Returns are to be sent within 14 days of delivery.
  • The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
  • POSSE cannot be held liable for the loss of garments being returned. We recommend sending your item/s back using a prepaid service that offers tracking.

How to return

      If your return meets our conditions outlined above, please follow the below steps to lodge your return:

  1. Include your original tax invoice with the return details stated at the bottom, if you do not have this, please include your name, order number and reason for your return.
  2. Send your return to: 
    Posse Returns
    Warehouse 2
    9-15 Byrnes Street
    Botany NSW 2019

    Australia
  3. Your return can be sent via a shipping courier of your choice, and this method does not need to be express. As mentioned above, we do recommend choosing a trackable method.
  4. Once your return has been received at our Sydney warehouse, our returns team will process it within 24-48 hours. You will receive an email notification once your return has been processed.

Australian Customers are able to create, purchase and print a return label through our Australian Post portal here.

Please note we are unable to accept online returns at our Freshwater boutique.

International returns

  • Please contact returns@theposse.com.au within 7 days of receiving your order to notify us of your return.
  • Your return can be sent via a courier of your choice and this method does not need to be express. We recommend using a service that is trackable. 
  • If the value of your order being returned exceeds $1,000 AUD, you will be charged import duties & taxes. This amount will be deducted from your refund.

Afterpay purchases

  • Refunds will be processed and communicated to you via Afterpay shortly after your return has been processed.
  • The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all the original order’s items are returned).

Faulty or incorrect items

      We sincerely apologise for any inconvenience caused by receiving a faulty garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch.

      In the unlikely case that you do receive a faulty, damaged or incorrect item, please contact our customer care department as soon as possible via email:                                         info@theposse.com.au. Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.

Sale items

      All sale items are final and cannot be returned unless deemed faulty.

      Please choose wisely - if you have any questions or concerns, please reach out to our customer service team via our live chat or on email: info@theposse.com.au. Our team           will happily assist you further.

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